FAQs
We've compiled the most Frequently Asked Questions (FAQs) from current and future VUUR customers. Got a question we didn't cover? Reach out here - we're here to help.
About VUUR
Why teen athletes?
Teenage athletes have distinct and elevated nutritional needs—greater than those of adults or less-active teens.
Their bodies demand fuel not only for intense physical activity, but also for
rapid growth and development. Unlike adult athletes, teens must meet the
nutritional requirements for performance and recovery while simultaneously
supporting an accelerated phase of physical maturation.
VUUR nutrition products are expertly formulated by Pediatric Gastroenterologists to meet these unique demands—helping teen athletes fuel growth, optimize performance, and recover effectively.
What is VUUR Ready?
VUUR Ready is the confidence that comes from knowing you're prepared for challenges in every aspect of life. It's a mindset built through consistency—a reflection of the hard work you’ve put in to build a strong foundation. Whether facing uncertainty in life or on the field, you are empowered to move forward with the assurance that you’ve practiced, prepared,
and positioned yourself for success.
Where are VUUR products manufactured?
VUUR products are made in Denver, Colorado, in an SQFI-certified facility.
Product Information
Is it a protein shake?
Are VUUR shakes a meal replacement?
How much protein should teen athletes be consuming?
When is the best time to drink a VUUR nutritional shake?
How many servings can be consumed per day?
What can I mix the powder with?
Are VUUR shakes a weight loss product?
Why individual pouches?
The OVERTIME Meal comes in pre-portioned pouches to deliver
maximum convenience. The pouch format makes it easy to throw into your
backpack, gym bag, or pocket so that you have it ready whenever you choose
throughout the day. From our own experience, we know how busy life can be—and how just getting out the door on time can be a challenge. With the pouch,
there’s no measuring or transferring to a new container—just grab and go.
It also makes it easier to maintain your nutrition schedule when away from home. Traveling for tournaments or attending a camp? Just throw the pouches you need into your suitcase so your nutrition routine stays on
track.
Are samples available?
How much sugar is in a VUUR shake?
Are VUUR shakes lactose free?
Are VUUR shakes egg free?
Are VUUR shakes vegetarian/vegan?
Are VUUR shakes Meal gluten-free?
Are VUUR shakes nut free?
Are VUUR products cleared for competition (i.e. free of banned substances)?
Satisfaction Guarantee, Shipping & Returns
What is your Satisfaction Guarantee, refund and return policy?
The VUUR Satisfaction Guarantee
At VUUR, your satisfaction means everything to us. We stand behind our products with a 100% Satisfaction Guarantee. If you're not completely satisfied with a product you've tried for the first time, we'll refund your order—no questions asked.
Because we use a clean-label, gum-free formulation, our powders may behave differently than mass-market beverages. If you are experiencing texture issues or settling, we ask that you first ensure you followed our Preparation Instructions (such as using a shaker bottle or electric blender), as our ingredients require mechanical mixing to emulsify.
Please note our policy on multiple bags and returns:
The "First Bag" Rule: This guarantee applies only to your first order of a specific product. If you are not satisfied, you may keep the opened bag and experience the VUUR difference without the need to return it.
Orders with Multiple Bags: If you purchased multiple bags of the same product, the guarantee covers the first opened bag. To receive a full refund for the entire order, all additional bags must remain completely unopened and be returned to us in their original, airtight packaging.
Refund Scope: Upon receipt of your unopened bags, we will issue a refund for your entire initial purchase (minus shipping). We do not require you to return the single opened bag used for your trial.
Unopened Returns Only: Due to the nature of powdered beverages and our strict quality standards, we are unable to process returns of opened items for resale. To be eligible for a return, the outer bag containing individual pouches must be sealed and untouched.
Repeat Purchases: We are unable to offer multiple refunds for repeat purchases of the same item.
Freshness Window: To ensure the product was handled correctly and remains fresh (as ingredients are sensitive to storage conditions), all guarantee claims must be made within 30 days of delivery.
What if I experience shipping issues?
If your order arrives damaged or doesn't arrive at all, we’ll replace it at no cost to you. Just reach out to our support team within 14 days of your delivery date (or expected delivery date) and we’ll make it right.
If your item was damaged, please include a photo of the damage when you contact us. It helps us improve packaging and ensure a swift resolution.
General
Does VUUR sponsor athletes?
We’re actively growing our roster of athlete ambassadors! If you’re interested, email us at info@vuurready.com or send us a DM on social media.
How can I get in touch?
The best way to reach us is through our website’s contact form: Contact Us.
Where can I learn more about nutrition and the nutritional challenges VUUR products are intended to support?
Our blog is a great resource for athletes and parents looking to deepen their understanding of sports nutrition.